Join our team

UX/UI Audit Perform a full usability audit
and find out what can be improved.

We perform expert audits as well as audits with users and research groups.

Kobieta z wykresem

  • 360°

    FULL SERVICE

    we manage the whole process: from audit and research to design and implementation of changes

  • +90

    PROJECTS

    implemented within the applications and web systems of our clients

  • 12

    YEARS

    of carrying out projects in the UX/UI sector by talented visionaries

  • 2

    WEEKS

    the average time needed to develop the initial UX audit

THE SCOPE Services performed as part of a
UX audit

Audyt ekspercki

Expert audit

The so-called expert evaluation audit is similar in scope to a heuristic analysis but is largely based on the practical experience of our experts. It uses good practices and hard information obtained from research and analysis carried out on real users.

Analiza heurystyczna

Heuristic analysis

Evaluation of the interface and its performance based on lists of general usability guidelines relating to system behavior, user experience, and the graphical layer itself.

Wędrówka poznawcza

A cognitive walkthrough

A cognitive walkthrough is the implementation of usually 3 to 7 test scenarios, in which an expert goes through scenarios dedicated to users. In this study, the expert assesses the actions required from users in order to implement the scenario.

Lista kontrolna

Checklist

In this method, we use checklists of how the product or service works. The result of this analysis is a score for each item on the list. In addition to the scoring, where possible, we additionally provide our recommendations and suggestions for changes, highlighting good practices (for example, from competitors).

Environments in which we perform UX Audit

Dedykowane Aplikacje webowe
DESKTOP

Windows

Desktop MAC
DESKTOP

Mac OS

Ikona mobile Android
Mobile

Android

Ikon mobile Apple
Mobile

iOS

STEP BY STEP UX audit - what does implementation look like?

01 Preparatory
stage

  • Initial interview and familiarisation with the environment/application/system
  • Collection of functional requirements
  • Collection of business requirements
  • Obtaining access to analytical tools (Google Analytics, Yandex, Hotjar, etc.)
  • A preliminary interview with users of the application on the client’s side

02 Implementation of the audit

  • Analysis of data and information received during the preparatory phase
  • Implementation of a proper audit: Expert audit > Heuristic analysis > Cognitive walkthrough> Checklist
  • (optional) User research on a representative group
  • Preparation of a summary document

03 Results

  • Presentation of the report at the client’s premises, discussion of the main problems and the manner of solving them
  • A proposal for a change recommendation (optional), a visualization of the concept of the change, or correction of the interface
  • (optional) Visualization of a concept for a change or correction to the interface
Tablet z ikoną serca

After completing the UX audit, the cooperation continues with the execution of a project that takes into account the conclusions of the audit.

What do we audit most frequently?

Koszyk
E-commerce
platforms
System B2B
B2B CRM/ ERP/WMS
systems
Dedykowane Aplikacje
Dedicated
B2C / B2B applications
Serwisy
Image
services
Serwisy informacyjne
News
services

THE EFFECTS UX audit - how will it help you?

  • Audyt UX

    We will identify the existing and potential problems in the use of your current application/website

  • Lista numeryczna

    We will prepare recommendations for changes to the interface and processes, broken down by priority

  • Projektowanie

    We will design a new, more usable service in terms of prototypes, graphics, and the process itself

THE EFFECTS What usability optimization can do for
your application/website?

Konwersja

01. More conversion and sales

One of the fundamental aspects of a UX audit is the analysis of user behavior in terms of performing the actions expected by the client, i.e., conversion. Conversion can be a purchase made, a visit to a contact page, a message sent, or a booking made. The UX audit should identify opportunities to improve conversion rates and thus the potential to increase online business/sales.
Reczny audyt ux

02. Confidence and user-friendly design

During a UX audit, we pay attention to the overall “feel” of your website. We identify opportunities to improve the overall user experience. For example, if your site sells exclusive watches, we engage testers and an expert audit to assess whether the overall feel of the site conveys a premium product experience and provides users with the feeling that they are making a safe and secure purchase.
Kostka rubika

03. Process optimization

We check whether the user can easily and quickly achieve their goals on your website. For example, if you run a clothing shop, we check that: – you can easily find the product you are looking for – it is easy to choose the right size and add an item to the cart – placing an order is easy and fast – information on delivery and order status is clear We help you make it easy and fast for users to buy your product.
UX analiza

04. Convenience

A usability audit can also identify opportunities to modify your website in order to improve user experience. We evaluate and suggest solutions that will make your customer feel that your service is useful, helps them choose products, and enables them to use your services or products in a convenient and transparent manner.

FAQ Popular questions

  • Is a UX audit necessary?

    Many factors influence customers’ purchasing decisions.  In times of huge competition, it is essential to offer the customer a purchasing platform that is convenient, intuitive, and allows them to purchase in a short time. It is also worth bearing in mind that if a website was launched a long time ago, it might not be up to market standards anymore. A poorly designed website hinders the purchase path, makes the user impatient, and triggers them to make the purchase somewhere else. A UX audit is an investment in a positive user experience that undoubtedly influences their purchasing decisions.

  • Do we do advanced user research?

    Yes, however, due to the more specialized nature of such tests and their complex structure, we may recommend performing them depending on the condition of the interface that’s being analyzed.

  • How much does a UX audit cost?

    The cost of an audit depends on the size, complexity, and sophistication of the application entrusted to us. Each quotation is prepared individually and takes into account the adjustment of the scope of services to the expectations and needs of the client. We do not have a fixed price list.

  • How long does a UX audit take?

    The duration of the audit depends on the scope of work and comprehensiveness. Most often, for the basic range of the audit, it takes between 2 and 4 weeks.

Find out more about the UX Audit

Contact us, and we will help you optimize the usability of your application.

Ikona email
Ikona telefon
+48 22 390 51 51 (mon-fri, 09:00-17:00)